Independent, voluntary and non-statutory public-interest infrastructure

RMCAResponsible Markets
Conduct AssociationPublic Record Index

RMCA programmes

Two market applications. One disciplined evidence architecture.

FDRC and PSCR apply RCEF to different conduct and client-protection questions. Their evidence scope, records and decisions remain separate.

Understand RCEFPublic Record Index

Programme architecture

Shared disciplines, distinct questions.

Both programmes begin with exact entity identity and retain source, date and limitation. Each then applies a market-specific evidence module.

FDRC

Financial Dispute & Redress Centre

Trading-markets application focused on entity identity, client protection, complaints, cooperation and redress evidence.

  • Trading service and contracting entity
  • Client protection and transaction integrity
  • Complaints, cooperation and redress
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PSCR

Payments Safeguarding & Conduct Register

Payments application focused on permissions, service perimeter, safeguarding, complaints and institutional evidence.

  • Institution and service perimeter
  • Relevant funds and safeguarding
  • Complaints and operational evidence
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At a glance

Programme comparison

Evidence areaFDRCPSCR
Market contextDefined trading marketsPayment institutions and related providers
Core identity questionWho is the exact contracting and service entity?Which entity, permission and service perimeter apply?
Protection focusClient protection and customer-fund arrangementsRelevant funds and safeguarding method
Complaints focusComplaint ownership, cooperation and redressComplaints, return of funds and operational incidents
Public-record viewFDRC defined-scope programme viewPSCR defined-scope programme view