This policy provides fair process without allowing payment or pressure to suppress accurate records.
1. Principles
RMCA aims to be accurate, fair, proportionate, source-led and clear about uncertainty. Publication decisions are separate from commercial relationships. Payment, sponsorship, participation, profile claim or complaint does not buy removal, favourable wording or editorial control.
2. Pre-publication review
Material adverse or reputationally sensitive content should receive source verification, legal/editorial classification, proportionality review and two-person approval. Where lawful and practicable, an affected active entity should receive a factual draft or notice and a reasonable opportunity to correct facts or provide a response.
Urgent official notices may be published before contact where delay would materially undermine public protection, source integrity or legal compliance. The reason and later response should be recorded.
3. Submitting a correction or reply
Requests should be sent to corrections@rmca.org.uk and identify the exact URL, legal entity or person, challenged wording, proposed correction, supporting source, authority to act and any urgency. Ordinary factual corrections are free.
RMCA may verify identity and authority, request further evidence, contact a source, preserve the submission and disclose its substance where necessary to decide or explain the request.
4. Decision options
- Correct a factual error and record the material change.
- Add a date, source, limitation, context or response.
- Mark a matter under review pending evidence.
- Remove or restrict information where unlawful, disproportionate, unsafe or no longer justified.
- Decline a request with concise reasons.
- Refer a programme-status dispute to reconsideration or appeal under separate rules.
5. Right of reply
RMCA seeks to distinguish official fact, participant or third-party submission, RMCA analysis, inference and matters not established. Material factual errors may be reported without charge. RMCA may seek evidence, contact an affected person, publish a response, correct or qualify a record, preserve a visible change history, or decline a request that is unsupported, abusive, irrelevant or seeks to suppress accurate information.
A right of reply is not a right to dictate editorial conclusions, erase accurate historical information, prevent fair comment, require publication of confidential or unlawful material, or obtain a favourable programme decision. Corrections and challenges are handled under the applicable policy and do not determine legal liability.
6. Historical integrity
Material corrections should not be made by silent deletion where doing so would make the record misleading. The history may state what changed, when and why, while avoiding unnecessary republication of personal or harmful material. Expired, superseded, withdrawn, dissolved or appealed states remain traceable with clear dates.
7. Appeals and complaints
A correction decision may be reconsidered for material new evidence, procedural error, manifest inconsistency or another published ground. The reviewer must not be the sole original decision-maker and must manage conflicts. A service complaint is distinct from a legal demand, data-protection right or programme appeal.
8. Legal rights
Nothing prevents a person from exercising data-protection rights, seeking legal advice or using a court or other competent forum. RMCA may preserve and use material to establish, exercise or defend legal claims.
Accuracy, availability and liability
RMCA uses reasonable care appropriate to the stated scope, source class and publication process, but public information may be incomplete, delayed, superseded, jurisdiction-specific or affected by source errors. No representation is made that a website, register, source link, alert or data feed is continuously available, complete, real-time or suitable for a user’s particular purpose.
To the fullest extent permitted by law, RMCA excludes implied warranties and shall not be liable merely because a person reads, downloads, receives or relies on public information. Nothing excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, or any mandatory liability under applicable consumer law. Contractual users may have separately stated rights and limits.
Governing law and legal effect
Unless a separate contract states otherwise, these terms and non-contractual obligations arising from them are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights, applicable consumer forum, arbitration or ADR rule that cannot lawfully be displaced.
Nothing in these terms overrides mandatory local law. If a provision is invalid or unenforceable, it is treated as modified to the minimum extent necessary, and the remaining provisions continue.
Changes and contact
RMCA may amend this document prospectively to reflect law, technology, programme scope, operating arrangements or risk. The current version, effective date and material change note should appear on the canonical page. Continued use after an effective change constitutes acceptance only to the extent permitted by law; material contractual changes follow the applicable contract.
Legal enquiries may be sent to legal@rmca.org.uk. Privacy enquiries: privacy@rmca.org.uk. Factual corrections and right-of-reply requests: corrections@rmca.org.uk. Security reports: security@rmca.org.uk. General service complaints: complaints@rmca.org.uk.
Responsible Markets Conduct Association — Company No. 17408187; incorporated in England and Wales; registered office: First Floor Office, 3 Hornton Place, London, W8 4LZ, United Kingdom.